Effective Date: September 8, 2026.

Frame Tide Post LLC ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or use our Client Portal (collectively, our "Service"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Service is offered exclusively to business entities and professionals aged 18 or older. By accessing or using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect only the data necessary to execute our asynchronous B2B video post-production services.

Personal Identification Information. Name, business email address, company name, and city and state, provided during onboarding or entered by you in the Client Portal. We also record your portfolio permission preference.

Financial Information. All subscription payments are processed securely by Stripe. Frame Tide Post LLC does not process, store, or host your credit card numbers or raw financial data on our servers.

Project Information. Project briefs, creative references, brand names, delivery specifications, and the messages you send through the portal message center.

Production Assets. Brand assets you upload to the storage folders we provide, and the working files generated during production. We do not host your source footage; you host it and provide us an access link, as set out in our Terms of Service.

2. How We Use Your Information

We use the collected information strictly for operational and fulfillment purposes:

• To create and manage your account within our Client Portal.

• To execute video editing, post-production, and quality assurance processes.

• To communicate asynchronously regarding project status, revisions, and deliveries.

• To send you transactional notifications about your projects and support messages. You can disable these email notifications from within the portal at any time; disabling them does not affect the delivery of your projects.

• To fulfil our contractual obligations, enforce our Service Level Agreements, and process subscription billing.
  
  

We do not use your information for advertising, profiling, or any purpose unrelated to delivering the Service.

3. Data Retention and Deletion

To ensure operational capacity and security, we enforce a strict retention protocol. All periods are measured from the date a project is marked "Delivered".

Internal production backups — fifteen (15) days. At the end of each working session, our editors upload a backup consisting of project files and the portions of your footage used in the edit. This backup is permanently and irreversibly deleted fifteen (15) days after delivery.

We do not retain your complete source material. You host your own raw footage and provide us an access link, and we do not copy that material to our servers beyond what is used in the edit.

Final deliverables — ninety (90) days. Final rendered masters are stored in a dedicated folder linked from your Client Portal and remain available for ninety (90) days after delivery. Upon expiry, the files are permanently and irreversibly deleted and the link ceases to function, even where the project remains listed in the portal.

Brand assets — thirty (30) days after termination. The brand asset folders you maintain through the portal remain available while your subscription is active. Following cancellation or termination, they are retained for thirty (30) days and then permanently deleted.

Account and message records. Your account record, project history, and support message threads are retained while your subscription is active and for a reasonable period afterwards for accounting and dispute-resolution purposes.

It is your sole responsibility to download and back up anything you wish to keep. Our retention periods are an operational convenience, not an archival or backup service. Deletion is irreversible and recovery is not possible.

4. Third-Party Sub-processors

We do not sell, rent, or trade your data. We share operational data only with vetted third-party platforms required to deliver the Service:

• Stripe — payment processing and subscription management.

• Softr — Client Portal hosting.

• Airtable — database and operational management.

• Google Drive and Google Workspace — file storage, transfer, and transactional email delivery.

• n8n — workflow automation, including the creation of your storage folders.

• Frame.io — video review and client feedback.
  
  

Each of these providers processes data solely on our instructions and for the purposes described in this policy.

5. Cross-Border Data Transfers

While Frame Tide Post LLC is a Wyoming-registered entity, our operations — including editing and project management — are executed internationally. By using our Service, you consent to the transfer, processing, and storage of your Production Assets and Personal Identification Information outside the United States, under confidentiality-bound workflows.

6. Cookie Policy (Zero-Tracking Environment)

Our Service operates on a strict "Zero-Tracking" protocol. We do not deploy marketing, advertising, or third-party tracking pixels. We use only strictly necessary cookies required for core functionality, such as maintaining secure login sessions within the Client Portal.

7. Data Security and Breach Notification

We maintain reasonable administrative and technical safeguards appropriate to the nature of the data we hold, including access controls that restrict each client's data to that client, and confidentiality obligations binding on all contractors.

No method of transmission or storage is completely secure. In the event of a security breach affecting your Personal Identification Information or Production Assets, we will notify you without undue delay and describe the nature of the incident and the measures taken.

8. Children's Privacy

Our Service is intended solely for business professionals and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a user is under 18, we will terminate their account and delete their data.

9. Your Data Rights

You may request access to, correction of, or deletion of your Personal Identification Information and stored Production Assets at any time by writing to the address in Section 11. We will respond within thirty (30) days.

Limits on deletion. We may retain records necessary to comply with legal, tax, and accounting obligations, and to resolve disputes or enforce our agreements, notwithstanding a deletion request. Where we retain such records, we retain only what is necessary for those purposes.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended, grants you the following rights:

• Right to know what categories of personal information we have collected, the purposes for which it is used, and the categories of third parties with whom it is shared. Sections 1, 2, and 4 of this policy describe these in full.

• Right to delete the personal information we hold about you, subject to the limits described in Section 9.

• Right to correct inaccurate personal information.

• Right to opt out of sale or sharing. We do not sell or share personal information as those terms are defined under the CCPA, and we have not done so in the preceding twelve months.

• Right to limit the use of sensitive personal information. We do not collect sensitive personal information as defined by the CCPA.

• Right to non-discrimination. We will not deny service, charge different prices, or provide a different level of service because you exercised any of these rights.

To exercise these rights, contact us at the address in Section 11. We will verify your identity by confirming that the request originates from the business email address associated with your account. You may designate an authorized agent to make a request on your behalf.

11. Contact Information

To ask questions, exercise your data rights, or comment on this Privacy Policy and our privacy practices, contact us at:

Frame Tide Post LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA

Email: facundo@frametidepost.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify subscribers at least thirty (30) days in advance. The version number and effective date above indicate when this policy was last revised.